Managed IT

Your Complete IT Department, Without the Overheads

Managed IT means we take full responsibility for your technology: supporting your team, maintaining your systems, securing your data and planning your future — for one predictable monthly fee.

Northbridge IT engineer delivering managed IT support to a small business client at their desk

Less downtime

Proactive monitoring and fast support mean problems are fixed before your team loses time.

Lower, predictable costs

One clear monthly fee replaces surprise invoices and emergency call-out charges.

A whole IT team

For less than the cost of one in-house hire, you get engineers, security specialists and strategists.

What's included

Everything Covered, Nothing Left to Chance

Our managed IT service bundles six core disciplines into one plan, one team and one monthly fee.

Remote Support

Your team gets a single number to call and a helpdesk that answers fast. Most issues are resolved remotely within minutes — no waiting days for an engineer.

  • Unlimited remote & phone support
  • 15-minute average first response
  • Secure remote access fixes
  • On-site visits when needed
  • New starter & leaver setup

Proactive Monitoring

We watch your servers, devices and network 24/7, catching failing hardware, full disks and outages before they turn into downtime for your team.

  • 24/7 system & network monitoring
  • Automated alerting and triage
  • Health checks on servers & devices
  • Uptime tracking and reporting
  • Proactive issue resolution

Patch Management

Unpatched software is an open door for attackers and a common cause of crashes. We keep every device updated safely, tested and on schedule.

  • Windows & macOS updates
  • Third-party application patching
  • Tested, scheduled deployments
  • Failed-patch remediation
  • Compliance reporting

Device Management

Every laptop, desktop and phone enrolled, configured, encrypted and trackable — so you always know what you have, where it is and that it's secure.

  • Intune / MDM enrolment
  • Standard builds & policies
  • Full-disk encryption
  • Asset inventory & tracking
  • Remote wipe for lost devices

Microsoft 365 Management

Licences, email, Teams, SharePoint, OneDrive and security settings — all managed by certified Microsoft specialists who make your subscription work harder.

  • Licensing & cost optimisation
  • Email and mailbox management
  • Teams & SharePoint configuration
  • Conditional access & MFA
  • End-user training

IT Strategy

A virtual CTO for your business: regular reviews, a clear technology roadmap and budget planning, so IT supports your goals instead of surprising you.

  • Quarterly technology reviews
  • Annual IT roadmap & budget
  • Virtual CTO guidance
  • Project planning & quotes
  • Supplier & contract reviews
Illuminated server racks in a modern data centre supporting Northbridge IT managed cloud infrastructure

Onboarding

Switching IT Provider? We Make It Effortless

Moving to a new IT provider shouldn't feel risky. Our structured onboarding takes the weight off your shoulders — we document your environment, fix the quick wins first, and have you fully supported within weeks, not months.

  1. 1 Full documentation of your systems, licences and suppliers
  2. 2 Deployment of monitoring, protection and backup within days
  3. 3 Quick-win fixes identified in your first assessment
  4. 4 Meet your dedicated team and agree your service plan
  5. 5 Regular reviews from month one — we never go quiet

Ready for IT That Just Works?

Tell us about your business and we'll design a managed IT plan around your needs and budget — with a fixed monthly price and no long lock-in.